Veriyum, with its “IT Service Management System” policy based on the international standart ISO/IEC 20000, aims to ensure the continuous improvement of IT services, align them with best practies and manage service processes with o customer-focused approach, while secureing this commitment.

Veriyum has aimed to develop, maintain, and continuously improve all service management processes with an innovative, solution-oriented approach, high value-added product and service approach and focus on customer satisfaction. Through the processes, it has established it has adopted as principles: the more efficient and effective use of resources, increased security, speed, and accessibility in service processes, maintaining services at the targeted quality level, managing risks and opportunities accurately and timely, managing business processes in compliance with applicable laws, regulations, and requirements, and maintaining harmonious and effective communication with stakeholders through business relationship policies.

In this context, for all services in the Veriyum Service Catalog:

• They are managed in accordance with ISO 20000 Service Management System processes.
• Capabilities and resources are used optimally for service delivery.
• Cost and resource analysis is performed for the services provided.
• Issues in the provided services are recorded through the Help Desk Application and resolved within SLA timeframes.
• Information Security requirements for all Services are provided in accordance with Information Security Policies.
• Subcontracts for services provided by suppliers are kept below the SLA times agreed with customers.
• Request, Incident, Problem, and Change records for provided services are managed through the Help Desk Application.
• Business continuity scenarios are created for critical services and tested once a year.
• Problems in systems are addressed according to SLA times, and solutions are provided with minimal interruption to ensure business continuity.
• Root causes of recurring incidents are identified and permanent solutions are provided.
• Service risks are evaluated, and actions are taken for high risks.
• Sunulan hizmetlere ait belirlenen periyotlarla ölçme ve raporlama yapılır.
• Measurement and reporting are performed at determined intervals for the services provided.